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Toyota Warranties

 

We offer a range of warranties with generous cover for you to choose from. If you run into an unexpected mechanical or electrical fault, you’ll be able to take your car to any Authorised Toyota Store for help and repairs.

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Extended Warranty

Available on used Toyotas with a total travel distance of under 225,000km, travelling less than 40,000km per year.

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High Use Extended Warranty

Available on Toyotas intended to travel more than 40,000km per year or are used for fare or reward. 

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To purchase a Toyota extended warranty, talk to your local Toyota Store today.

Warranty options with new and used cars

 

If you’re buying a New, Signature Class or Toyota Certified vehicle, you won’t have to worry about buying a warranty – it comes with the car.

New Vehicle Warranty

Your new Toyota comes with a 3-year or 100,000km warranty (whichever comes first) from the date of registration.

Signature Class Warranty

All of our Signature Class vehicles come with a minimum 3-year full mechanical warranty with unlimited kilometres.

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Toyota Certified Warranty

All Toyota Certified used cars imported by Toyota New Zealand come with 1 year of warranty and our standard 5-year Hybrid Battery Warranty (if applicable).

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The right warranty makes all the difference

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Genuine Parts

We use Toyota Genuine Parts in all warranty repairs throughout our Authorised Toyota Network.

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Roadside Assistance

Our warranties come with Roadside Assistance, including help for a flat battery, key lockout and towing to the nearest Authorised Toyota Store or Service Agent.

 

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Why should I buy a Toyota warranty?

Buying a Toyota from a private seller? A warranty offers protection from unexpected faults.
Selling your Toyota? A warranty will make your car even more attractive to potential buyers.

Complete Change of Ownership form
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How to buy a Toyota warranty

To purchase an extended warranty, talk to your local Toyota Store to check if your vehicle is eligible. A pre-inspection check may be required. 

Contact your local store
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Rental and Accommodation Reimbursement

Already have a Toyota warranty and need to make a claim on rental or accomodation costs? Just fill out and submit the form linked below. It only takes a few minutes.

Complete Reimbursement Claim form
Frequently Asked Questions

Need a little more information to help you make a decision?

 

 We’ve got you covered.

 

Does my warranty cover wear and tear?

Wear and tear is not covered with any Toyota Warranty.
New Vehicle warranty covers manufacturing or assembly defects. Signature Class, Toyota Certified and Used Vehicle warranties cover sudden and unexpected mechanical and electrical failures.

Is there a limit to the number of claims I can make during my warranty period?

There is no limit for the New Vehicle and Signature Class warranties. However, there is a claim limit for Toyota Certified and Used Vehicle Warranties.

Do I need a pre-inspection before purchasing an extended warranty?

All non-Toyota and High Use vehicles require a full pre-inspection before an extended warranty can be purchased. 

Do I have to pay an excess per warranty claim?

Toyota vehicles with less than 160,000km on the clock at the start of their Toyota Warranty enjoy the benefit of no excess per claim.

Toyota vehicles between 160,000km and 225,000km at the start of the warranty and High Use vehicles enjoy a low claim excess of $150 per claim.

 

Does my warranty cover damage caused by accidents?

Damage caused by accidents are not covered under a Toyota Warranty but may be covered by insurance. Check with your insurance provider to find out.  

Can I extend my warranty more than once?

You can extend your Used Vehicle Warranty as long as your vehicle has not done any more than 225,000km when the policy starts.

How do I make a claim?

Take your vehicle to an Authorised Toyota Store or Service Agent to report the fault. They will assess your vehicle. If the fault is covered under your warranty they will make the claim for you.

Do I have to service my vehicle with a Toyota agent to ensure my warranty is valid?

High Use and Platinum warranties require servicing with an Authorised Toyota Store or Service Agent to ensure your warranty remains valid.

All other warranties require you to follow the Toyota servicing schedule, use Genuine Parts and Toyota approved fluids, but you don’t need to service at a Toyota Store or Service Agent.

Can warranties be purchased?

Yes. If your vehicle has travelled less than 225,000km. For High Use warranty the vehicle has to have travelled less than 160,000km.

Is my warranty still valid overseas? (eg Australia)

Toyota New Zealand warranties are not valid overseas.

What voids the warranty?

Keeping your vehicle serviced correctly and on time can help to ensure your warranty remains valid.

If lack of servicing or modifications is deemed to be the cause of a fault, the repair will not be covered under warranty. 

The servicing information is supplied when you purchase your vehicle or warranty. 

 

Why is corrosion not covered under my used vehicle warranty?

Our New Vehicle warranty covers manufacturing and assembly defects. Repairs or corrosion resulting from, fire, theft, contamination, sand, hail, salt, stones, chemicals, industrial fall-out, negligence or other causes beyond the control of Toyota New Zealand is not covered.

Our Used Vehicle warranties cover sudden and unexpected mechanical breakdowns.

Rust or corrosion is not a sudden mechanical failure and generally the result of an environmental factor or vehicle care or maintenance. 

How do Toyota warranties differ to what I get under the Consumer Guarantees Act?

The Toyota Warranties add to the rights you have under the Consumer Guarantees Act. Specifically, the Toyota Warranties extend the period during which you can expect specified parts of your vehicle to be repaired or replaced in the event of sudden or unexpected mechanical or electrical failure (other than in the excluded circumstances listed in the individual warranty contracts).