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Toyota Vehicle Insurance
Toyota Vehicle Insurance provides protection for your vehicle, whether it is second hand or brand new, and means you can hit the road with peace of mind, knowing you're covered for all sorts of potential bumps along the way.
Cover and benefits at a glance*
- Three years full vehicle replacement for new Toyotas.
- Two years replacement for Signature Class vehicles.
- We’ll pay the purchase price on used vehicles.
- Toyota quality repair guarantee.
- Toyota Genuine Parts.
- Toyota roadside assistance.
- Courtesy vehicle for up to 30 days.
- Round the clock accident assistance.
- Glass cover with no excess to pay.
*For full Terms and Conditions please download the policy wording below.
Read the Solvency and Financial Strength ratings of Aioi Nissay Dowa Insurance Company Limited here.
For Renewals, Policy Management and Urgent Accident Assistance
Call 09 921 5740 or 0800 226 888 (0800 ABOUTU). We want to make sure you’re ok if an accident ever occurs. For 24 hour Roadside Assistance including breakdowns, call 0800 900 505.
Here’s everything you need to know if you do happen to be involved in an accident:
Accidents can happen, so it's wise to be ready. Here’s what you should know if you find yourself in an accident:
- First off, if another vehicle is involved, don’t admit liability. Instead, talk to the police and Toyota Vehicle Insurance first.
- Make sure to give your name, address, and registration number to the other party. If there are any witnesses or a police officer present, get their names and contact details too.
- If it’s more than just a minor accident involving your vehicle, report it to the police. If your car is still drivable, go ahead and complete our online claim form. We’ll take care of your claim and direct you to your local Toyota Approved Repairer for damage assessment and repairs. If your car isn’t drivable, you can either fill out the online claim form or call us anytime, and we’ll arrange for your vehicle to be transported to the nearest Toyota Approved Repairer.
- In case your vehicle is stolen or broken into, report it to the police first, then complete our online claims form. Let us know immediately if your vehicle is recovered. If it’s not recovered, we’ll settle your claim according to the policy terms.
- For windscreen or window glass claims, please check the current Toyota Vehicle Insurance Policy wording for all the details.
Please read the current Toyota Vehicle Insurance Policy wording for full terms and conditions.
Limitations
- Callouts are unlimited.
- Cover applies to the specified vehicle regardless who is driving.
- Fuel delivery up to $20, excluding LPG and CNG (refer to section - Out of fuel).
- $100 (inclusive GST) towards a locksmith callout for labour only (refer section - Locked out services).
Flat batteries
- A battery jump start will be provided.
- If a jump start is unsuccessful the vehicle will be towed to the nearest repairer or Toyota Store.
- If a jump start is unsuccessful and unable to be towed to nearest repairer or Toyota Store.
- An arrangement to supply and fit a new battery (at the driver’s expense).
Locked out services
- A service provider will be sent to unlock the vehicle.
- If the vehicle cannot be unlocked, it will be recovered to the nearest repairer or Toyota Store.
Lost/broken keys
- In the case of a lost key which requires the services of a locksmith, the maximum contribution for the callout is $100.00 (incl. GST). This applies to the labour content only - the cost of the key will be at the driver's expense.
Towing in the event of roadside breakdowns
Towing
- Where the vehicle cannot be made mobile at roadside following a breakdown, recovery will be provided to the nearest repairer or nearest Toyota Store.
After Hours Towing
- Towing and appropriate vehicle storage arrangements will be made (where available) until the Nominated Vehicle can be delivered to the nearest facility under the above criteria.
Caravans/Trailer towing
- Towing will be provided for caravans or any other form of trailer body that require towing whilst being towed by any Nominated Vehicle. All transport expenses to get the vehicle and any trailer body to its destination, provided they can be transported by one standard towing vehicle, will be met. Any additional costs i.e. storage of any caravan or any other form of trailer body is at the expense of the Driver.
On-tow caravan/trailer limits
- Caravans and trailers on tow up to a maximum 7 metres in length (excluding tow-bar), 2.44 metres wide and/or 3 metres high.
Flat tyres
- A damaged tyre/wheel will be changed with a serviceable spare providing it is roadworthy and compatible.
- If there is no serviceable spare arrange recovery to the nearest tyre facility (at the driver’s expense).
Out of fuel services
- Excluding LPG & CNG - fuel delivery and the cost of up to $20 of liquid fuel is covered.
- If fuel delivery is not possible, a tow will be provided to the nearest service station.
- CNG & LPG - Recovery of the vehicle will be provided to the nearest facility to provide the relevant gas; the vehicle recovery will be at the expense of the driver.
Wrong fuel
- In the case of the vehicle being incorrectly fuelled, a tow will be organised to the nearest repairer or Toyota Store at the driver's expense.
Additional benefits
Bogged vehicle
- Service will be provided to Nominated Vehicles stranded on a trafficable road where no special equipment such as power winches or extended cables etc. are required.
Glass/windscreen cover
- A damaged or broken side window can be replaced at roadside with a temporary flexi plastic side window to enable the vehicle to be safely driven. This service is available from 7am to 12am (midnight) depending on the area, and may not be available in some areas.
Request for assistance
- Toyota Roadside Assistance is 24 hours and can be contacted on 0800 900 505.
- You will need to supply the provider with your registration number of the vehicle, your location and if possible, a telephone number you can be contacted on, and a brief description of emergency and nature of help required.
- You will need to wait with the vehicle after you have contacted Toyota Roadside Assistance
Toyota Roadside Assistance does not apply to:
- Vehicles weighing over 3.5 tonnes
- Vehicles over 2.3 meters in width
- Vehicles over 6.0 meters in length
- Vehicles where the wheel span is less than 1.8 meters wide
- Snow chain fitting
- Unroadworthy vehicles
- Vehicles in an accident
- Non-trafficable roads
- Vehicles in the following locations: Chatham Islands, Kermadec Islands, Solander Islands, Three Kings Islands, Solander Islands, D’Uvrille Island, Arapawa Island, Motiti Island and Great Barrier Island.
Policy period
- If your Toyota Vehicle Insurance Policy is cancelled by either you or Toyota Insurance, Toyota Roadside Assistance will automatically cancel.
While we can't predict the future, we can help you prepare for it. With Toyota Finance Services, securing a sensible and secure payment protection plan is a breeze. Say goodbye to worries – Toyota Payment Protection insurance is a quick, easy, and affordable way to ensure you can always keep up with your payments, no matter what life throws your way.
Cover is available for the following, as described fully in the policy wording:
- Accidents
- Illness
- Death
- Redundancy
- Caregiving
With Toyota Payment Protection your cover begins as soon as your loan commences.
Click to view the documents below. Download to your device for quick reference when on the go.
Toyota Vehicle Insurance Brochure
Toyota Vehicle Insurance Policy Wording
Toyota Payment Protection Brochure
Toyota Payment Protection Brochure Policy
SO WHAT'S NEXT?
Well here's a few options to get you started.
Need a quote?
Simply call us on 0800 786 8363 or contact your Toyota Store for an obligation-free insurance quote.
Need to make a claim?
If you have been involved in an accident you can call us on 09 921 5740 or 0800 226 888 (0800 ABOUTU). If this is an emergency, and outside of working hours please press 4 when prompted.
Your insurance details
To ensure you always have the right cover, we need your latest details. Whether you've moved house, changed banks, sold your vehicle, or need to request a document, please fill out the form and we'll get back to you soon.